Product Authenticity Guarantee Policy
Just Bulletproof's Commitment to Authentic Ballistic Protection
At Just Bulletproof, we understand that authentic, certified ballistic protection can mean the difference between life and death. We guarantee that every product we sell is 100% genuine, sourced directly from authorized manufacturers, and meets all stated protection standards.
Our Authenticity Promise
We Guarantee:
- All products are genuine and sourced directly from manufacturers
- Every item meets or exceeds its stated NIJ certification level
- Full manufacturer warranties are valid on all purchases
- Complete chain of custody documentation available
- No gray market, counterfeit, or substandard products
Authorized Distributor Status
Official Partnerships:
- Armor Upfitters: Authorized National Distributor
- Semper Invicta: US Distributor
- Additional Partners: All verified and documented
Verification Available:
- Manufacturer authorization letters on request
- Direct manufacturer contact for verification
- Distributor ID numbers provided with each order
How We Ensure Authenticity
1. Direct Manufacturer Relationships
- Purchase orders only through official channels
- Regular facility audits when applicable
- Participation in manufacturer training programs
- Access to latest product updates and recalls
2. Incoming Inspection Process
- Serial number verification
- NIJ certification label authentication
- Packaging integrity checks
- Random ballistic material testing (quarterly)
3. Documentation Standards
- Manufacturer invoices retained 10 years
- Chain of custody records
- Batch/lot tracking
- Test certification copies
Product Verification for Customers
Every Just Bulletproof Order Includes:
- Certificate of Authenticity with our seal
- Manufacturer serial numbers (when applicable)
- NIJ certification documentation
- Direct manufacturer contact for verification
- QR code linking to verification page
How to Verify Your Purchase:
- Online VerificationVisit justbulletproof.com/verify
- Enter order number and product serial number
- Receive instant confirmation
- Manufacturer Verification Contact manufacturer directly with serial number
- We provide manufacturer contact information
- Manufacturers will confirm our authorized status
- NIJ Database Check Access NIJ Compliant Products List
- Verify model numbers match
- Confirm certification dates
Red Flags for Counterfeit Products
Warning Signs We Train Customers to Recognize:
- Prices significantly below market
- Missing or altered NIJ labels
- Non-standard packaging
- Refused verification requests
- Sellers avoiding authorization questions
- Modified warranty terms
- Cash-only transactions
- Pressure for immediate purchase
Our Anti-Counterfeit Measures
Marketplace Monitoring
- Regular searches for unauthorized sellers
- Report violations to manufacturers
- Legal action against counterfeiters
- Customer alerts about fake products
Technology Integration
- Blockchain tracking pilot program (2025)
- Tamper-evident packaging
- Holographic authenticity seals
- NFC chips in high-value items (coming soon)
If You Suspect Counterfeit Products
Immediate Actions:
- Do NOT use the product for protection
- Contact us immediately: support@justbulletproof.com
- Preserve all packaging and documentation
- Document where/when/from whom purchased
Our Response:
- Investigation within 24 hours
- Free testing if purchased from us
- Coordination with manufacturer
- Law enforcement referral if appropriate
- Full refund if we made an error
Customer Protections
100% Authenticity Guarantee If any product purchased from Just Bulletproof is proven counterfeit:
- Full refund including shipping
- Free replacement with authentic product
- $1,000 credit toward future purchases
- Legal support if needed
Extended Protections:
- Price match only against authorized dealers
- Warranty claims handled directly
- Lifetime verification support
- Transfer documentation for resale
Industry Partnerships
We Actively Participate In:
- National Shooting Sports Foundation Anti-Counterfeit Program
- Better Business Bureau Verified Seller Program
- Manufacturer Authentication Networks
- Law Enforcement Counterfeit Reporting
Third-Party Sales Warning
Not Covered by Our Guarantee:
- Amazon third-party sellers
- eBay purchases (unless our official store)
- Craigslist/Facebook Marketplace
- Unauthorized websites
- Gun shows without manufacturer presence
- International sellers
Authorized Sales Channels:
- JustBulletproof.com
- Our official Amazon store
- Direct phone orders: 917-695-9595
- Authorized dealer network (list available)
Reporting Counterfeit Sellers
Help us protect the community:
Report Suspicious Sellers:
- Email: support@justbulletproof.com
- Include screenshots and seller information
- We investigate all reports
- Rewards program for verified reports
We Take Action:
- Cease and desist letters
- Platform violation reports
- Manufacturer notification
- Law enforcement referral
- Public warnings (when appropriate)
Legal Compliance
Federal Regulations:
- Comply with all FTC authenticity requirements
- Support law enforcement investigations
- Maintain required documentation
- Regular legal review of policies
Liability Statement: Counterfeit ballistic products may fail to provide advertised protection. Just Bulletproof assumes no liability for counterfeit products purchased from unauthorized sources.
Frequently Asked Questions
Q: Why does authenticity matter for bulletproof products? A: Counterfeit products may use substandard materials that fail to stop bullets, putting lives at risk.
Q: How can I verify a seller before purchasing? A: Contact us at support@justbulletproof.com with the seller's information.
Q: What if I unknowingly bought counterfeit from another seller? A: We'll help verify and report, but cannot guarantee or refund third-party purchases.
Q: Do you sell on Amazon/eBay? A: Only through our official branded stores with verification badges.
Contact Information
Authenticity Concerns:
- Email: support@justbulletproof.com
- Phone: 917-695-9595 (Ask for Authenticity Department)
- Hours: Monday-Friday 9 AM - 6 PM EST
Report Counterfeits:
- Email: support@justbulletproof.com
- Anonymous tip line: justbulletproof.com/report
This Product Authenticity Guarantee is effective as of January 2025. Just Bulletproof reserves the right to modify this policy with notice to protect against evolving counterfeit threats.
Remember: When it comes to ballistic protection, authenticity isn't just about quality—it's about life safety. Always buy from authorized sources.